FAQ

Simply tap your smartphone with an active NFC module against the base of the figure. A notification will appear, directing you to the figure's digital identity page.

No, you do not need a special app. Modern smartphones read NFC tags natively.

Ensure NFC is enabled in your phone settings. Tap your phone near the bottom of the figure's base, where the chip is located. If you have a thick phone case, try removing it.

Only by scanning the NFC chip and checking the certificate status on the official Arcana website. If the chip cannot be read, the figure is not original.

Scan the figure while logged into the site. The system will prompt you to automatically link it to your collector identity.

Yes, there is an 'Unlink' option on the figure's page in your profile. Once unlinked, the figure can be scanned and claimed by a new owner.

Use the standard password recovery process via email, or log in through the social network (Google/Meta) linked to your account.

We use modern encryption standards, secure sessions, and do not share your contact details or collection history with third parties.

Order processing and shipping usually take between 3 to 7 business days, depending on your region and the chosen carrier.

Yes, we offer international shipping. The exact cost and available delivery services are calculated at checkout.

Once your order has shipped, you will receive an email with a tracking number to follow your package on the carrier's website.

Orders can be canceled for a full refund before they are shipped from our warehouse. Please contact support to do so.

Contact our support team within 14 days of receipt, including photos of the damage and packaging, and we will arrange a free replacement.

It is a secure platform where collectors can buy and sell original Arcana figures directly with one another.

When reselling a figure through our marketplace, the digital identity is automatically unlinked from your account and transferred to the new owner.

The platform fee is 5% of the successful transaction amount. These funds go towards maintaining infrastructure security.

By default, shipping costs are paid by the buyer upon receipt, unless otherwise specified by the seller in the item description.

We hold the buyer's funds in escrow until the package is successfully received and the NFC chip is verified by the new owner.

This is our expanded digital universe, where every line of figures has its own deep history, conflicts, and background.

Yes, each Arcana figure contains a unique chip that, when scanned, can unlock hidden lore pages and secret materials.

Basic information and general descriptions of the worlds are available to all users, but exclusive character details are unlocked only for owners.

Absolutely! With the release of every new collection or figure season, we expand the digital universe with new storylines.